Complaints Process
If we don't meet your expectations
It may be that Roling Advies B.V. does not meet your expectations. We find that very annoying. We would like to hear this from you. Roling Advies B.V. would like to talk to you to find a solution. You can reach us at 015-700 97 56 or info@rolingadvies.nl/en.
If you send us an e-mail, we kindly ask you to include the following information in the e-mail:
- Your name, address, e-mail and phone number;
- A description of your complaint;
- An estimate of your damages, if any (send a note as an attachment, for example);
- How you think we can resolve your complaint to your satisfaction.
When can you expect an answer?
Within 3 business days, we will contact you to confirm receipt of your complaint and verify that we understand your complaint. We will also let you know when we have resolved your complaint as expected.
What do we do with your complaint?
We look at your complaint carefully and find out what happened. We review your complaint in all fairness. If we conclude that we made mistakes, we'll work with you to see where we can improve. And how we can satisfy you. You will receive a definitive answer with a solution within a reasonable period (maximum 4 weeks).
Satisfied with the solution offered?
Nice. We're glad you're satisfied with the solution. You have allowed us to learn from any mistakes and let us work more effectively.
Not satisfied with the answer?
Are we still unable to resolve your complaint satisfactorily after all our efforts? Then you can contact the Financial Services Complaints Institute (Kifid) or a civil court. Roling advies is registered with the Kifid under number 300.018898.
Roling advice regards an opinion of the Kifid as non-binding. Your complaint will only be handled by the Kifid if you are a client of Roling advies and you have first gone through our complaints procedure. We assume that we can simply resolve your complaint together.